This Privacy Policy explains how Supreme Invisible Grill (“we”, “us”, “our”) handles personal information when you visit supremeinvisiblegrill.com (the “Website”), contact us, or use our invisible grill services in Mumbai, Thane and Navi Mumbai. By using the Website, you agree to this policy.

1. Information we collect

Information you give us: your name, mobile number, area or society name, the service you need, and any message, photos or measurements you share through our enquiry form, phone call, WhatsApp or email.
Information for site visits and work: your installation address and details about your balcony, window or terrace, collected when you book a site visit or confirm an order.
Information collected automatically: basic technical data such as your browser, device type, pages visited and approximate location, collected through cookies and similar tools used by our website software, analytics and performance services.

2. How the enquiry form works

Our enquiry form does not store your details on our website. When you press “Send Enquiry on WhatsApp”, your details are placed into a WhatsApp message on your own device, and are sent to us only when you press send in WhatsApp. WhatsApp’s own privacy policy applies to messages sent through it.

3. How we use your information

To reply to your enquiry and give you a quotation.
To arrange site visits, measurement, installation and after-sales service.
To handle warranty requests and support.
To send you updates about your order by call, SMS, WhatsApp or email.
To improve our Website and services.
To meet legal, tax and accounting requirements.

We do not sell or rent your personal information to anyone.

4. Sharing your information

We share your information only when needed:

With our own installation team, to carry out your work.
With service providers that help us run our business and Website, such as website hosting, caching, maps, analytics and messaging services. They may only use the data to provide their service to us.
When required by law, court order or a government authority.

5. Cookies and third-party services

Our Website uses cookies and third-party tools to work properly and load quickly. These may include Google Maps (location map), Google Fonts, website caching and security tools, and WhatsApp / call buttons. These services may collect technical data under their own privacy policies. You can block or delete cookies in your browser settings, but some parts of the Website may not work properly.

6. Data security

We take reasonable steps to protect your information from loss, misuse and unauthorised access. However, no method of sending or storing data over the internet is completely secure, so we cannot guarantee absolute security.

7. How long we keep your information

We keep your information only as long as needed for the purposes above, including your warranty period and any period required by law for tax and accounting records. After that, we delete it or keep it in a form that no longer identifies you.

8. Your rights

Under applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may ask us to:

tell you what personal information we hold about you;
correct or update your information;
delete your information, where we are not required to keep it;
stop contacting you for updates or offers.

To make a request, contact us using the details below. We will respond within a reasonable time.

9. Children’s privacy

Our Website and services are meant for adults. We do not knowingly collect personal information from children under 18.

10. Links to other websites

Our Website may link to other websites, such as Google Maps or WhatsApp. We are not responsible for the privacy practices of those websites.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be on this page, with the “Last updated” date at the top.

12. Contact us / grievances

For any question, request or complaint about your personal information, please contact:

Supreme Invisible Grill
Shop No.3, Ismail Patel Compound, Opp Nirmal Life Style Residency, Sonapur, Bhandup West, Mumbai 400078, Maharashtra, India
Phone / WhatsApp: +91 93728 94221
Email: supremeinvisiblegrill@gmail.com

Privacy Policy